Information Security Experts on a Mission

Incident response is an organized approach to rapidly responding to the aftermath of a security breach, incident, or cyberattack. The goal of incident response is to quickly identify an attack, minimize its effects, contain the damage, and identify the root cause of the incident to reduce the risk of future incidents. When security threats arise, quick incident response is critical for proper identification and containment of the risk.

Phoenix TechnoCyber strives to deliver cybersecurity incident response services that will meet all of our client needs in these tough situations and will leave you confident your incident was properly handled. Phoenix TechnoCyber understands that cybersecurity incident response services are not a one-size-fits-all delivery; that’s why we have multiple options and will work with you to tailor a solution that meets your needs.

Our Unique Approach

    Phoenix TechnoCyber has been in business for over 10 years, and our experts have more than 100 years of combined experience working in information security. The team boasts 30 different kinds of certifications and has won numerous accolades. When it comes to incident response, you have the benefit of experience in your corner.


    Our mission at Phoenix TechnoCyber is to fix the broken information security industry. Not only do we respond to incidents, but we also solve as many weaknesses as we can in your security environment. Being with organizations before, during, and after a breach is the only way we can truly improve their security and protect the sensitive information entrusted to them.


    Our approach isn’t “cookie cutter” – we recognize that each environment is different, and each incident is different. We get to know your security environment intimately, and we stay up to snuff on the different kinds of attack vectors so that we can ensure we handle your incident quickly and fully.


    Information security is all we do. We don’t do IT, sell hardware, or provide telco services. We only do security. Because of this, we have a highly specialized team you can trust to quickly and wholly eradicate any incidents that occur.

6 Key Steps in a Cybersecurity Incident Response Plan


Policies and procedures are clearly defined to ensure the incident is properly addressed in a timely manner. Correct resources are identified to engage and the operational impact of the incident is assessed.


The CSIRT validates the incident and identifies the type and severity of the incident. Determining all points of impact is critical for choosing the best course of action. The CSIRT then plans for containment.


Immediate action is taken to contain the incident. The goal is to work as quickly as possible to limit damage and impact while preventing the attacker from further en-filtration.


The CSIRT confirms the root cause of the incident. Once the root cause is identified, access is removed. Any other back doors are identified and removed. All artifacts are removed to restore all of the affected systems and prevent future similar attacks.


Determine how to bring all systems back into full production. Damaged and corrupted data is restored from backup. Operations are brought back online and normalize as post-incident exercise.

Lessons Learned

Post engagement debrief. Answer these questions: What happened? Why did it happen? How do we prevent this in the future? It is important to review the incident and update the IR plan to produce better future outcomes and additional defenses.